Dogs
Well-behaved dogs are permitted in certain rooms at a charge of £5.00
per night.
This charge is to cover the additional time taken to service your room and
common areas during your stay and after your departure. Unfortunately some
people have severe allergies to pet hairs and we must ensure that the room
and common areas are free from such hairs prior to the next occupancy. Guests
with dogs will be given a separate list of Hotel Rules, which all responsible
pet owners will automatically follow, to ensure that the hotel complies with
the law regarding pets, safety, food and hygiene.
Drying Facilities
The hotel does not have sufficient capacity for all guests but certainly
if you have been out walking and have very wet walking gear including shoes/boots
then we can put them in our drying room over night so that they will be
ready for use the following day.
Early Morning and Alarm Calls
The telephone in your room will automatically call you when you require.
The time of your required call is set by dialling 441 followed by the time
that you require to be called and by pressing either R or Recall depending
on your telephone. The telephone system only works on the 24 hour clock
so if you require a call at 7.15am then the time you enter will be 0715
i.e. 4410715R. To set the telephone for a call at 6pm will be 4411800R.
When your alarm call is due, your phone will ring and play music. If you do not answer, it will continue to ring for 30 seconds, wait for 90 seconds and try again. This occurs three times in total and if it is still not answered it will cancel. To cancel an alarm call dial 442 followed by R, i.e. 442R.
Fax
We do not have a fax machine or fax service at this hotel.
Fire & Emergency
In the interest of your own safety you should check where the locations of
the fire alarms are in relation to your room. In addition to the normal
exits please take note of the Emergency Exit and Fire Escape at the end
of the first floor Corridor. There are Fire & Emergency Rules inside
of your hotel room with which we respectfully suggest that you familiarise
yourself.
ALL FIRE ALARMS MUST BE CONSIDERED AS EVIDENCE OF A FIRE AND YOU SHOULD ACT ACCORDINGLY UNTIL YOU ARE INFORMED TO THE CONTRARY.
In the event that you hear the fire alarm the muster point is the hotel car park immediately in front of the proprietor’s house. (See also the section under the heading No Smoking)
Gratuities
As a matter of hotel policy no service charge is added to any hotel invoice
irrespective if the invoice is in respect of accommodation, restaurant
or bar. Our policy is most definite that any gratuities are at the sole
discretion of the customer. Staff, however, very much appreciate gratuities
and are always considered as an indication of the satisfaction of the customer
in relation to the services rendered by staff members. If you decide to
leave any gratuities please give them to the staff member you wish to tip
or advise that the tip is to be shared.
Hotel and Room Keys
When you check in you will be given a hotel key fob with two keys. One key
is for your room and the other is for the front door of the hotel. Therefore
at all times while you remain a guest of the hotel please take the key
fob with you when you leave the hotel. For security reasons the hotel door
is locked when staff are not able to keep a check on the front door so
you will need your key to gain entry.
Please feel free to come and go as you wish but we respectfully request, as a courtesy to other hotel guests, you make as little noise as possible. Please ensure that you leave your key fob when you finally check out, as the room keys are part of a special set unique to the Claremont Hotel. This means that keys blanks are not available and cannot be duplicated other that via the manufacturer under a special order. This prevents criminals from being able to have another key cut and then returning to steal from subsequent guests. This has happened already in Polperro when the room was again entered and all items of value removed as well as the occupant’s car because the car keys were in the room. Needless to say it did not happen at the Claremont Hotel. However the disadvantage is that if the room key is not returned at the time of checking out or otherwise lost the replacement key is very expensive and takes some time to obtain. It therefore follows that we ask that you take care of you key and return it to the hotel reception when checking out. We regret that we will have to charge for lost keys.
House Keeping
For guests that are staying, rooms are serviced from 10am. Please try
not to occupy your room after 10am until the Housekeeping staff has finished.
If you do not want your room serviced then please display the “Do
Not Disturb” on the outside of your room door. A supply of tea, coffee
and milk sachets and clean towels will be left outside your door. If you
would like your room serviced with priority, because you want to return
to the room as soon as possible, then please advise a staff member at breakfast.
Sufficient tea, coffee, milk and sugar are available in your room for your
personal use when staying in the hotel. If you require additional supplies
then please request same when your room is being serviced or at
another convenient time. Please avoid such requests between 6pm and 9.30am.
Ironing Facilities and Trouser Press
An iron and ironing board is available and is kept on the second floor landing
next to the trouser press. We strongly request that the ironing board is
always used and clothes are not ironed on the carpet or the furniture.
When you have finished with the iron and ironing board please return them,
as this will ensure that the facility is readily available for other guests.
Laundry
The hotel is unable to offer a laundry service. There is however a same day
laundry service in West Looe Telephone Number 263810. To ensure a same
day service your laundry should be taken to the laundry during the morning
by 10.30am. Please telephone the laundry to get directions and further
information. An ironing service is also available but during busy periods
a same day service may not be possible.
