From the 1st July 07 The Claremont hotel became a NO SMOKING PREMISES in order to comply with the new law and to comply with Health & Safety Regulations for Staff. This means that the rooms are to be Smoke Free and therefore guests are not permitted to smoke in either the hotel room or bathroom or the common areas including the toilets.
Smoking is permitted on one side of the hotel Patio at the front of the hotel. The Patio smoking area is on the right hand side when facing the hotel or on the left hand side when exiting from the hotel. Signage indicates the smoking area.
Paying Your Hotel Account
We accept all major credit/debit cards, except American Express and Diners
Club, and of course we accept cash, but only in Pounds Sterling. Sterling
Travellers Cheques are also accepted. A personal cheque (only one) can
be accepted up to the limit of your corresponding cheque card or by prior
arrangement, when you have no other means of payment. We do not accept
Company or Business Cheques.
Reception
The reception is not staffed continuously but there will be a staff member
available to cover reception duties from 9.30am until 9pm. During the off-season
and quiet periods the reception hours will be reduced each day and to midday
on Saturdays and Sundays. However staff are always available to check in
arriving guests. Outside of these hours only urgent reception requirements
are dealt with. It therefore follows that while our staff will always try
to assist they may not be able to spend sufficient time with you to handle
your enquiry outside of the hours 9.30am to 9pm and we respectfully request
that outside of these hours is only for urgent matters. From the time the
day staff leave the hotel until after breakfast the next morning, emergencies,
and we must stress emergencies only, will be dealt with by the proprietor,
or the Duty Manager, and they can be contacted by either dialling 7 from
your room phone or by pressing the bell at reception or immediately outside
the front entrance door or by lifting the Red Phone on the outside of the
entrance door.
If you need to contact a staff member during the normal hours of 9.30am and 9pm and there is no one at the reception please press the bell at the reception or on the outside door. If there is no response after 2 minutes please pick up the Red Phone on the outside door and you will be connected to the Duty Manager.
Room Service
Room service is not normally available and definitely not available during
busy periods. However given sufficient prior notice we will provide room
service at a cost of £2 per person per service.
Security
The hotel front door is locked when staff are not at the front desk. Therefore
you must take your key with you to ensure re-entry. We are unable to look
after personal valuables and we respectfully suggest that you keep all
such valuables with you. Please ensure that you properly close the hotel
door when you enter or go out.
Shoe Cleaning Facilities
Brushes, polish is available on request. An old newspaper or cloth will also
be supplied for your convenience and to avoid getting polish on to the
carpet or furniture.
Special Diets
Most special diets can be accommodated with sufficient notice. However
substitute breakfast items are limited and therefore guests are welcome
to bring special
items with them and if perishable, arrangements can be made for refrigerated
storage.
Taxis
We recommend any of the following taxi companies:
Babs:
01503 – 272851 Mobile 07977354324 or 07977345307
Greystones: 01503 - 272448 Mobile 07970902659
Killigarth: 01503 - 272818 Mobile 07970870162
Looe
Taxis: 01503 – 262405 (7 Seater taxis also available)
Freephone 0800 666 666 (Landline only)
Pelynt Private Hire 01503 22091 (Also operates a vintage car wedding service)
Please note it is not necessary to dial the 01503 code when phoning from the hotel telephone.
Telephone
The telephone in your room is for direct dialling (you do not go through
the reception). To obtain an outside line, first dial 9 followed by the
number you require. The cost of a unit is 20p and as a rough guide a call
from a public call box of the same duration would cost approximately the
same, actually slightly more. All other services listed on the telephone
are free of charge.
Please remember when setting a telephone alarm call (See also section under heading Early Morning and Alarm Calls) you must use the 24 hour clock system, i.e. a call at 8am must be entered as 0800. For room-to-room calls the telephone system operates on three digits. Therefore to call another room first dial 3 followed by the two-digit room number i.e. Room 3 would be 03 (303) and Room 10 would be 10 (310).
You may also receive incoming calls direct to your room. If you are expecting
calls during your stay you should advise those who you expect to call you,
your room telephone extension number. All incoming calls are greeted with
a recorded message, which prompts the caller to
dial the extension they require. Callers requiring a guest room are advised
to dial the room telephone extension number but they must know it. During
normal reception hours the Receptionist can put calls through to guest’s
rooms but outside of normal reception hours this is obviously not possible
as there will be no one to answer the reception telephone.
Television
Your room television is remote controlled. To operate the television you
must first switch the television on so the red indicator light is visible.
The television is set to receive 7 stations as follows and please do not
try to alter the pre set programmes. In case of difficulty please contact
a staff member.
Channel 1 - BBC 1
Channel 2 - BBC 2
Channel 3 - ITV
Channel 4 - Channel 4
Channel 5 - Eurosport
Channel 6 - Sky News
Channel 7 - Music
We are unable to receive Channel 5 here in this part of Cornwall.
Visitors to Hotel Bedrooms.
We would prefer that you meet your visitors in the hotel lounge and not take
them to your room. Definitely, no visitors are permitted in hotel rooms
after 9pm for fire and safety reasons. Our fire certificate and insurance
only covers the hotel bedrooms for the maximum guests as per our beds,
including temporary beds. We have more than adequate cover for the Restaurant,
Bar & Lounge to cover non-residents as well as hotel guests. We ask
for your understanding and co-operation in this respect.
