The CLAREMONT HOTEL

Booking, Deposit, Cancellation and General Terms & Conditions

Tariff
All prices are for bed and breakfast per night inclusive of VAT. A surcharge will be levied for periods covering extraordinary occasions. A service charge for employees is not included and left to guest’s discretion. The high season tariff also applies 3 days before, during and after each Bank Holiday, Valentine's Day, Polperro Music & Arts Festival, Polperro Beer Festival and Polperro Fireworks display.

Usual terms and conditions apply to all bookings but any special offers (when available) must be requested and accepted at the time the booking is made and confirmed. Any Special Offers cannot be back dated from previously confirmed bookings at different rates.

Young Persons
Children of an age that require a cot are not normally accepted, and an extra bed, for a young person or an adult, is charged at £10.00 per night.

Minimum Stays
We operate a minimum stay policy all year round of 2 nights or 3 nights over long Bank Holidays unless single night fill-ins are available.

Deposit
A part deposit equal to one night's accommodation cost (two for a week's stay) is required to secure reservations and where minimum stays are required then the full amount of the minimum stay e.g. two nights, Easter 3 nights, New Year 3 nights, may be required as a deposit. Your credit card or debit card details are required for the hotel to take a deposit and to confirm a booking. We may not always take the full deposit in order to help guest’s cash flow but in the event that the booking is cancelled then the full deposit will be required and taken from your card.

Cancellation
When you book your holiday, you are entering into a legally binding contract. What would happen if you fell ill, had an accident - if you were made redundant, for example? You could be faced with a large bill. Why not cover yourself with Travel Insurance, so that you can relax and look forward to your holiday with total peace of mind. We strongly recommend you take out holiday insurance to cover any unforeseen circumstances and all costs should you find it necessary to cancel or to leave early. You will find reasonable cost travel insurance on our Website if you are unable to arrange it yourself.

Irrespective of what deposit is taken our cancellation terms will apply as shown in the table below and the appropriate amount collected from your card accordingly. Your card must not expire before the last day of your booking. We do not accept cheques but most credit and debit cards are accepted except American Express and Diners Club.

A refund will be made to the guest for any part of the cancelled booking that is re-let by the hotel except the full deposit which is non-refundable.

Damages, Breakages and Antisocial Behaviour
Respect, Courtesy and Dignity are the standards by which patrons will be dealt with whilst at our hotel. Unfortunately there are a few who do not treat our staff or property in a similar manner and for those we need these regulations. You are responsible and liable for any breakages or damages, which you and/or those that accompany you, whether they are staying in the hotel or not, cause to the hotel, accommodation and its contents including the car park and associated parts. We ask that you report any incidents as they occur. While we do not normally charge for minor accidental breakages we will charge and debit your card for the full cost of all other breakages, missing items and for the replacement and/or making good of any damage. We may also make a further charge of £50 if you did not report such an occurrence. Additionally there will be a charge of £100 for soiled bedding, towels, carpets, furnishings and décor caused by, but not limited to, vomit, food and drink stains, blood and bed wetting. The hotel will also charge in full for any lost room nights resulting from any such damage and incidents mentioned in these conditions.

Excessive noise, unruly and threatening behaviour and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behaviour will result in the offending person/s being asked to vacate their room and leave the hotel premises but will be charged for their booked stay.

Pets
Although your hosts are animal lovers we do not accept pets, with the exception of assistance dogs, as we feel it is not fair on other guests, our staff, or the pets themselves.

Check Out Time
The latest time for checking out is from 10.00am on your day of departure. It is not normally possible to settle your bill and check out between 8.30am and 9.00am, especially so during busy periods, due to staff breakfast commitments. If you wish to leave immediately after you finish your breakfast and before 9.15am then please request to settle your bill the previous evening. Late checkouts are charged at £20 for the first hour and £10 per hour for each additional hour. Part hours are charged as a full hour. Your checkout time can be extended to 10.30am without charge when requested in advance (latest 9am) and when it will not inconvenience the next arriving guest.

Smoking. We are a Non Smoking Hotel.
From the 1st July 07 The Claremont hotel became a NO SMOKING PREMISES in order to comply with the new law and to comply with Health & Safety Regulations for Staff. Therefore smoking in bedrooms and within the hotel property boundaries, internal & external is against the law (a criminal offence) and strictly prohibited. This includes the areas outside Rooms 6 & 10 as tobacco smoke enters the hotel kitchen via the kitchen vents.

A fine covering the cost of at least a 3 night stay will be levied to those that do and the person who made the booking will be deemed responsible even if his/her husband/wife/partner/friend/colleague or one of their visitors is the smoker. They (all occupants of the offending room) will also be asked to vacate their room and leave the hotel premises but will be charged for the booked stay and any other nights that the room cannot be used due to smoke contamination in addition to the smoking levy and when necessary the dry cleaning of curtains and carpet. A designated smoking area is always available on the right side of the front patio when facing the front of the hotel and is sign posted accordingly.

Car Park
Regular visitors to Polperro will know how scarce and valuable parking is in our village. We offer free car parking for guests that stay in our hotel in the hotel private car park providing that cars are parked according to our car parking policy. Inconsiderate parking i.e. taking up two spaces or not parking between the lines and restricting the adjacent space, also reversing into your space (please see Guest Information - Car Park), will incur a charge of £10 per day. Guests that do not have their own car can let a friend use one parking space at a charge of £10 per day. Where guests of one room arrive in two cars, or in a very large vehicle, the hotel will endeavour to accommodate both cars or the large vehicle without charge, but this cannot be guaranteed and depends on existing guests parking requirements.

Provisos
Whilst the hotel has taken reasonable steps to ensure that information contained within its brochures, tariffs, leaflets, Guest Information, Website and other advertisement materials is accurate it is not guaranteed and reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.