The CLAREMONT HOTEL

From the 1st July 07 The Claremont hotel became a NO SMOKING PREMISES in order to comply with the new law and to comply with Health & Safety Regulations for Staff. Therefore smoking in bedrooms and within the hotel property boundaries, internal & external is against the law (a criminal offence) and strictly prohibited. This includes the areas outside Rooms 6 & 10 as tobacco smoke enters the hotel kitchen via the kitchen vents.

A fine covering the cost of at least a 3 night stay will be levied to those that do and the person who made the booking will be deemed responsible even if his/her husband/wife/partner/friend/colleague or one of their visitors is the smoker. They (all occupants of the offending room) will also be asked to vacate their room and leave the hotel premises but will be charged for the booked stay and any other nights that the room cannot be used due to smoke contamination in addition to the smoking levy and when necessary the dry cleaning of curtains and carpet. A designated smoking area is always available on the right side of the front patio when facing the front of the hotel and is sign posted accordingly.

Paying Your Hotel Account
We accept all major credit/debit cards except American Express & Diner Club and of course CASH but only in Pounds Sterling. We do not accept cheques for either the deposit or settling your final bill.

Pets
Although your hosts are animal lovers we do not accept pets, with the exception of assistance dogs, as we feel it is not fair on other guests, our staff, or the pets themselves.

Reception
The reception is not manned continuously but there will be a staff member available to cover reception duties from 9.30am until 9pm. During the off-season and during quiet periods the reception hours will be reduced to midday on Saturdays and Sundays and 6pm during weekdays. Outside these hours only urgent reception requirements are dealt with. It therefore follows that while our staff will always try to assist they may not be able to spend sufficient time with you to handle your enquiry outside of the hours 9.30am to 9pm and we respectfully request that outside of these hours is only for urgent matters. From the time the day staff leave the hotel until after breakfast the next morning, emergencies, and we must stress emergencies only, will be dealt with by the proprietor, or the Duty Manager, and they can be contacted by either dialling 7 from your room phone or by pressing the bell at reception or immediately outside the front entrance door or by lifting the Red Phone on the outside of the front door. Staff are always available to check in arriving guests but bookings are not normally accepted when the arrival time is after 10pm. We do understand that travel delays can occur and if you expect to arrive later than the time you gave when you booked then please telephone the hotel to give an update on your new arrival time to ensure your room will be held for your later arrival.

If you need to contact a staff member during the normal hours of 9.30am to 9pm and there is no one at reception please press the bell at reception or on the outside door. If there is no response after 2 minutes please pick up the Red Phone on the outside door and you will be connected to the duty manager.

Room Service
Room service is not normally available and definitely not available during busy periods. However given sufficient prior notice we will provide room service at a cost of £2 per person per service.

Security
The hotel front door is locked when staff are not on duty. Therefore you must take your key with you to ensure re-entry. We are unable to look after personal valuables and we respectfully suggest that you keep all such valuables with you. Please ensure that you properly close the hotel door when you enter or go out. If when you are entering or leaving the hotel and you are confronted by persons purporting to be hotel guests who have forgotten their key PLEASE DO NOT LET THEM IN. Please ring the bell and the duty manager will deal with them and confirm that they are in fact genuine guests and not criminals who wish to commit acts of theft from the hotel and guests rooms.

Shoe Cleaning Facilities
Brushes, polish is available on request. An old newspaper or cloth will also be supplied for your convenience and to avoid polish getting on to the carpet or furniture.

Special Diets
We cannot normally comply with special diets and substitute breakfast items are limited, therefore guests are welcome to bring special items with them and if perishable, arrangements can be made for refrigerated storage.

Tariff
All prices are for bed and breakfast per night inclusive of VAT. A surcharge will be levied for periods covering extraordinary occasions. For a copy of the latest tariff please help yourself from the supply normally kept just outside the front door or ask a member of staff or click here. A service charge for employees is not included in the tariff and left to guest’s discretion. See Gratuities.

Taxis
We recommend any of the following taxi companies:

Babs: 01503 – 272851 Mobile 07977354324 or 07977345307

Greystones: 01503 - 272448 Mobile 07970902659

Killigarth: 01503 - 272818 Mobile 07970870162

Looe Taxis: 01503 – 262405 (4 & 7 Seater taxis) Freephone 0800 666 666 (Landline only)

Pelynt Private Hire 01503-220901 (Also operates a vintage car wedding service)

Please note it is not necessary to dial the 01503 code when phoning from the hotel telephone.

Telephone
The telephone in your room is for direct dialling (you do not go through the reception). To obtain an outside line, first dial 9 followed by the number you require. The cost of a unit is 20p and as a rough guide a call from a public call box of the same duration would cost approximately the same, actually slightly more. All other services listed on the telephone are free of charge.

Please remember when setting a telephone alarm call you must use the 24 hour clock system, i.e. a call at 8am must be entered as 0800, see Early Morning & Alarm Calls. For room-to-room calls and to receive incoming calls the telephone system operates on three digits. Therefore to call to another room first dial 3 followed by the two-digit room number i.e. Room 3 would be 03 (i.e. Extension 303) and Room 10 would be 10 (i.e. Extension 310).

You may also receive incoming calls direct to your room. If you are expecting calls during your stay you should advise those who you expect to call you, your room three digit telephone extension number. All incoming calls are greeted with a recorded message, which prompts the caller to dial the three digit extension they require. Callers requiring a guest room are advised to dial the room telephone extension number BUT they must know it. During normal reception hours (See Reception) the Receptionist can put calls through to guest rooms but outside of normal reception hours this is obviously not possible as there will be no one to answer the reception telephone.

Television
Your room television is remote controlled. To operate the television you must first switch the television on so the indicator light is visible. The Television/Freeview box is set to receive normal Freeview TV stations.

Visitors to Hotel Bedrooms.
We would prefer that you meet your visitors in the hotel lounge and not take them to your room. Definitely, no visitors are permitted in hotel rooms after 9pm for fire and safety reasons. Our fire certificate and insurance only covers the hotel bedrooms for the maximum guests as per our beds, including temporary beds. We have more than adequate cover for the Restaurant, Bar & Lounge to cover non-residents as well as hotel guests. We ask for your understanding and co-operation in this respect.

Welcome
We hope that you have been made to feel welcome and that you will fully enjoy your stay at The Claremont Hotel. It is our aim to ensure that the standard of service that we provide, in all areas and departments, is in excess of that required according to our equivalent hotel rating. If however you feel that we are not fully successful in our aim or if you feel that some item would have enhanced your stay then please feel free to discuss this with either the proprietor direct or any staff member. Any comments or suggestions will be given due consideration and where appropriate acted upon as and when necessary. We would like you to return so your complete satisfaction is extremely important to us.

We no longer operate our restaurant for lunches or evening meals, neither is the bar open. See Bar. Polperro offers excellent eating places/restaurants and pubs to suit all tastes and pockets.

Whilst the hotel has taken reasonable steps to ensure that information contained within its brochures, tariffs, leaflets, Guest Information, website and other advertisement materials is accurate, it is not guaranteed and reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.